FAQs

What size are the collar charms?
Franny B Good Collar Charms fit every pooch from peanut-sized to giant Great Danes. The dimensions are 2” from top to tail and 1-1/4” wide.

Do you do custom designs?
Furr sure!! If you’ve got a big birthday bash, wedding, tailgate party or corporate event and you want some pawsome gifts for your dog-loving guests, our collar charms get tails waggin’!! Minimum order is 250. Please contact us at woof@frannybgood.com for more information.

Are your collar charms chew-proof?
Our collar charms are fun accessories, not chew toys! But don’t fret, 4-legged chewers can still wear their collar charms proudly—on their harness! 

Are they waterproof?
They’re water-resistant, so frolicking in the rain’s cool, but diving into the lake or taking a bubble bath is not.

Do you do personalized dog I.D. tags?
Nope, sorry, these are not about I.D., they’re all about grabbing life by the paws!!

Do you accept refunds or returns?
We want you to be totally happy with your purchase, so if something’s not right, we’ll replace or accept returns—except on custom orders. To qualify, contact us at go woof@frannybgood.com within 30 days of your order delivery date. Include your full name, your order number, and reasons. Depending on the issue, we may ask you take a pretty photo or mail back the product.

What about shipping?
We ship USPS or Fed Ex within 3 days of getting your domestic order. For our international dog-lovers, we ship within 3 days of ordering, too. Keep in mind, international orders may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance are the recipient’s responsibility; we have no control over these charges and don’t have a crystal ball that can predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We comply with all local and international customs regulations and all forms will be completed with accurate package contents and value. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Grrrrr. 

Do you sell wholesale?
Absolutely! Franny B Good has a strong retail presence, so we are well versed in the process of selling to retailers. Please contact us for details at woof@frannybgood.com or 312-322-1008.